12:55 – 13:35

Fit for Uncertainty: Solving Customer Problems

There is no lack of talent, imagination or initiative. What organizations struggle with, especially those heavily affected by a distributed economy, is the wrong operating system. Both its software (customer insight and metrics) and hardware (strategy, governance and organizational design) are built for efficiency and standardization. While what is demanded of the 21st century organization are flexibility and experiments.

Helge Tennø


“Helge’s gift is his ability to filter out the essence and provide a meaningful point of reference when working to solve complex problems.” – client
He is the principal and founder of Jokull an independent consultancy working inside clients’ teams to help understand and solve customer problems. Through collaborating on the design of internal tools or systems, prototyping products and services or re-thinking how teams work to meet these new challenges.
Before starting Jokull Helge held positions from creative to strategic director and business developer in advertising, design and IT.